To have a personal assistant in our day-to-day life is a great way to free ourselves from our hectic business schedules and plans.
A Personal Assistant to keep us
- Up-to-date on the current affairs
- Give us the daily weather report before we head out anywhere
- Manage all of our calendars
- Set appointments & reminders for important occasions
AI-driven Chatbots and Conversational Agents are here to provide us with such luxury!!!
Chatbots are developed through Artificial Intelligence in such a way that it can handle conversations and carry out the unstructured flow of a human to human conversation.
According to Oxford Dictionaries, a Chatbot is a computer program designed to simulate a conversation with human users, especially over the Internet.
Chatbots utilize the power of AI to learn from human conversations and also learn how to respond.
On the other hand, a Conversational Agent is a software program that uses natural language to interpret and respond to any statement given by the user. A Conversational Agent is highly engaged and more personalized than a Chatbot. It assists the user in many activities like booking hotels or restaurants and helps to make a decision!
With all the advancements in AI, the key factor in the future will be the presence of Conversational AI everywhere around us. AI will assist humans in real-time through normal human interactions. Chatbots and Conversational Agents are replacing traditionally performed human jobs, like customer service agents, by chatting like humans and learning from their experience.